SHIPPING + RETURNS
SHIPPING
ALL ORDERS PLACED ON THE MKI MIYUKI ZOKU WEBSTORE ARE SHIPPED VIA DPD. ALL ORDERS ARE SENT TRACKED AND INSURED. ALL CHARGES ARE SET ON A FLAT RATE BASIS.
UK SHIPPING
ALL UK ORDERS ARE SHIPPED USING DPDS NEXT DAY SERVICE. THIS SERVICE REQUIRES A SIGNATURE ON RECEIPT, EXCEPT IN SPECIAL CIRCUMSTANCES SUCH AS WHEN A CUSTOMER REQUESTS FOR THE PARCEL TO BE LEFT IN A SAFE PLACE. PLEASE NOTE DUE TO THE COVID 19 PANDEMIC, PARCELS CURRENTLY NO LONGER REQUIRE A SIGNATURE ON RECEIPT. ONLY ORDERS PLACED BEFORE 14:00 WILL BE GUARANTEED TO BE SHIPPED USING DPDS NEXT DAY SERVICE. ALL ORDERS PLACED ON FRIDAY AFTER 14:00 AND OVER THE WEEKEND OR PUBLIC HOLIDAYS WILL BE SHIPPED ON THE NEXT WORKING DAY. PLEASE ALSO NOTE THIS IS NOT 100% GUARANTEED AND COULD BE SUBJECT TO UNFORESEEN CIRCUMSTANCES.
V.A.T
ALL PRODUCT PRICES ON THE MKI MIYUKI ZOKU WEB STORE INCLUDE VAT, AND THE FINAL PRICE PAID BY THE CUSTOMER INCLUDES VAT AND DELIVERY COSTS. ALL OTHER COSTS INCURRED ARE THE CUSTOMERS RESPONSIBILITY TO PAY. THIS MAY INCLUDE ANY CUSTOMS AND IMPORT CHARGES INCLUDING LOCAL TAXES.
INTERNATIONAL SHIPPING
ALL ORDERS SHIPPED OUTSIDE OF THE UK ARE SENT VIA DPDS AIR CLASSIC SERVICE. THIS SERVICE USUALLY REQUIRES A SIGNATURE ON RECEIPT, BUT PLEASE NOTE DUE TO THE COVID 19 PANDEMIC, PARCELS CURRENTLY NO LONGER REQUIRE A SIGNATURE ON RECEIPT.
ORDERS SHIPPED TO EUROPE ARE CHARGED SHIPPING ON A FLAT RATE OF £10.95. THIS SERVICE HAS AN ESTIMATED DELIVERY TIME OF 3-4 WORKING DAYS.
ORDERS SHIPPED TO THE REST OF THE WORLD ARE CHARGED SHIPPING ON A FLAT RATE OF £19.95. THIS SERVICE HAS AN ESTIMATED DELIVERY TIME OF 5-8 WORKING DAYS.
PLEASE NOTE THAT THE DELIVERY TIMES GIVEN ARE PROVIDED BY DPD AND ARE AN ESTIMATE ONLY. THEY DO NOT CONSIDER ANY EXTERNAL INFLUENCES THAT MAY AFFECT DELIVERY TIMES. ALL ORDERS PLACED ON FRIDAY AFTER 14:00 AND OVER THE WEEKEND OR PUBLIC HOLIDAYS WILL BE SHIPPED ON THE NEXT WORKING DAY.
CUSTOMS & IMPORT CHARGES OUTSIDE THE UK
DUE TO NEW REGULATIONS IN UK AND EUROPEAN LAW, CUSTOMS AND IMPORT CHARGES MAY NOW BE APPLICABLE TO ALL PARCELS DELIVERED OUTSIDE OF THE UK. THESE CHARGES MUST BE PAID BY THE RECIPIENT ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. UNFORTUNATELY, THESE CIRCUMSTANCES ARE COMPLETELY OUT OF OUR CONTROL, AND WE HAVE NO INFLUENCE ON HOW MUCH THE CHARGES MAY BE.
CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY. YOU CAN CONTACT YOUR LOCAL CUSTOMS OFFICE; BEFORE YOU PURCHASE; TO GET AN IDEA OF HOW MUCH THE CHARGES MAY BE SO YOU KNOW WHAT TO EXPECT.
ALL ORDERS VALUED OVER 150 EUROS WILL HAVE UK VAT REMOVED AT CHECKOUT AND BE SHIPPED ON A DDP SHIPMENT. ON THIS SERVICE ALL CUSTOMS CHARGES WILL BE TAKEN AT CHECKOUT RATHER THAN WHEN THE PARCEL REACHES THE DESTINATION COUNTRY. YOU WILL SEE THESE CHARGES REFLECTED ON THE CHECKOUT PAGE.
THE CUSTOMER TAKES FULL LIABILITY FOR ANY PARCELS RETURNED TO US DUE TO UNPAID CUSTOMS CHARGES. POSTAL CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES AND HANDING FEES WILL ALL BE DEDUCTIBLE FROM ANY REFUND DUE.
RETURNS AND EXCHANGE POLICY
SHOULD YOU WISH TO MAKE A RETURN YOU CAN DO SO BY VISITING OUR RETURNS CENTRE WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND
ALL ITEMS RETURNED MUST BE IN AN UNWORN, RE-SELLABLE CONDITION
PLEASE ENSURE THE ITEM(S) ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR PREMISES.
UNFORTUNATELY, YOUR ORIGINAL POSTAGE WILL NOW BE REFUND BY US WHEN YOU ARE MAKING A RETURN AS THIS COVERS THE INITIAL COST OF SHIPPING YOUR ORDER.
RETURNS AND EXCHANGE POLICY FOR CUSTOM, MADE TO ORDER PRODUCTS
OUR CUSTOM, MADE TO ORDER PRODUCTS ARE BASED ON FINAL SALE AND ARE NOT ELIGIBLE FOR A RETURN OR EXCHANGE. THE PRODUCT CAN ONLY BE RETURNED IF FAULTY, THROUGH A GENUINE MANUFACTURING FAULT OR IF THE CUSTOM ORDER HAS NOT BEEN MADE TO THE CONFIRMED SPECIFICATION. IF THIS IS THE CASE, THEN WE REVERT TO OUR USUAL RETURNS POLICY.
RECEIVED A FAULTY OR INCORRECT ITEM?
WE ARE EXTREMELY SORRY IF YOU HAVE RECEIVED A FAULTY OR INCORRECT ITEM. IF THIS IS THE CASE, WE WOULD ASK YOU TO FOLLOW OUR RETURNS PROCEDURE LISTED ABOVE. PLEASE ENSURE YOU CLEARLY INCLUDE INFORMATION REGARDING THE ISSUE SO OUR WAREHOUSE TEAM CAN INVESTIGATE THIS FOR YOU.
ONCE THE ITEM HAS BEEN INVESTIGATED AND CONFIRMED TO BE A MANUFACTURING FAULT, WE WILL REPLACE THE ITEM FOR YOU PROMPTLY, IF A REPLACEMENT CANNOT BE ISSUED, WE CAN REPLACE THE ITEM WITH A PRODUCT OF THE SAME VALUE OR ISSUE A REFUND FOR THE ITEM. WE WILL REFUND YOUR INITIAL POSTAGE CHARGE PLUS ANY ADDITIONAL CHARGES THIS MAY INCUR. WE WILL CONTACT YOU PROMPTLY IF THERE ARE ANY ISSUES WITH THE INVESTIGATION.
