FAQS

Once your order has left our warehouse and is in transit, only your delivery provider can advise on the parcel location.

We recommend checking your emails, finding the tracking link and using your delivery provider's website to locate your parcel.

Your tracking number can be found on your dispatch confirmation email, or alternatively you can login to your account page and view your recent orders.

If you find your tracking number isn’t working, please contact us straight away on info@mkistore.com with your full name and order number.

We will try to accommodate all cancellation requests, however we are not able to guarantee these will be accommodated due to the speed at which our warehouse operates.

If you need to cancel your order, simply call us on 01274 579828 or email us at info@mkistore.com as soon as possible, the same day you place the order.

However, if your order has left our warehouse and is in transit, you will need to wait for the order to arrive and follow the exchange or returns process on our RETURNS CENTRE.

UK DELIVERY OPTIONS

UK 24-hour services

DPD Premium Next Working Day (order by 2pm) £7.25

Royal Mail 24-hour tracked (order by 2pm) £4.95

DHL Express Next Working Day (order by 2pm) £6.95

UK 48-hours services

Royal Mail 48-hour tracked (order by 2pm) £2.95

UK Ship-To-Shop services

DPD Premium Ship-To-Shop Next Working Day (Order by 2pm*) £4.85

UK Weekend Services

DPD Premium Saturday Delivery (order by 2pm Friday) £13.95

DHL Express Saturday Delivery (order by 2pm Friday) £13.95

Free UK delivery on all orders over £150

Royal Mail 24-Hour Tracked (order by 2pm*) £0.00
*Orders must be placed by 2pm Monday to Friday to make the next day and weekend delivery services, any orders placed after 2pm Monday to Friday, on a Saturday or Sunday will be shipped the next working day.

Orders to the EU are sent with duties paid (DDP – Delivered Duty Paid), ensuring no additional import duties or VAT charges are applied upon delivery.

Please note; We cannot guarantee how long the customs clearance process takes as this varies by country.
For orders shipped outside the EU, customs inspections may be triggered based on the destination country’s regulations. We ensure that all required documentation is provided with your order. However, customs authorities may impose import duties, VAT, or other charges, which are beyond our control.

Customers are responsible for any import fees they incur. If an order is undelivered due to incorrect details provided by the customer, they will also be liable for any redelivery charges. In cases where a duty fee is required, the courier will contact you directly for payment. If the fee is not paid, the parcel will be returned to us.

We accept the following payment methods:

- Visa

- MasterCard

- Klarna

- CLEARPAY

- PAYPAL

- PAYPAL Pay-In-3

- Google pay

- Apple pay

- Discover

- Union pay

- Maestro

KLARNA is a payment service that lets you buy now and pay later. KLARNA offers direct payments, pay-after-delivery options and instalment plans in a smooth one-click purchase experience, that lets consumers pay when and how they prefer. Find out more and apply at www.klarna.com

Yes, we accept CLEARPAY online and instore.

CLEARPAY lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, which are paid every 2 weeks. You must be 18+ and a permanent UK resident (excluding Channel Islands)
Find out more about CLEARPAY t&cs and other eligibility criteria at www.clearpay.com

Should you wish to make a return you can do so by visiting our returns centre here within 14 days of receiving your order to be entitled to an exchange or refund. 

All items returned must be unworn and in a perfect re-sellable condition.

Please ensure the item(s) are well packaged to prevent any damage during transit. We cannot be responsible for any returned items until they have been received at our premises. 

Unfortunately, your original postage charge will not be refunded by us when you are making a return as this covers the initial cost of shipping your order.

You’re welcome to exchange your item by submitting a request via our returns centre

Should you wish to return a product, you have 14 days from receiving your order to register a return and a further 14 days to send. Simply visit our RETURNS CENTRE and follow the steps provided.

At the returns centre a Royal Mail QR Code will be provided and are charged at £4.00 which is deducted from your refund total.

EUROPEAN AND INTERNATIONAL RETURNS:

All European and International customers can return their parcel using a pre-paid DHL shipping label. Simply visit our RETURNS CENTRE and follow the steps.

The cost of DHL returns labels are deducted from the refund total.

Europe:

DHL Returns Europe: Calculated at checkout

United States and Canada

DHL Returns United States and Canada: Calculated at checkout

Asia

DHL Returns Asia: Calculated at checkout

Oceania

DHL Returns Oceania: Calculated at checkout

Rest of world

DHL Returns Rest of The World: Calculated at checkout

CUSTOMER RETURNS NOTICE:

All items must be in the original packaging, unworn, and in a re-sellable condition. All items are inspected by our dedicated team and any marks, damage, signs of wear such as fragrance will result in the returned item being rejected. MKI reserve the right to reject any return which does not meet our stated return standards.

Please ensure your package is carefully wrapped to prevent any damage in transit. We do not take responsibility for any items damaged during transit, if a parcel arrives back in clear packaging or just the transparent product wrapper, this may be rejected and sent back.

Once returns are received in our warehouse, we have a 48-hour policy, in which all items are reviewed and checked for any signs of wear or damage. If there are none, your refund will be processed within 48 hours and you will receive an email notification.

If we find any damages and deem your order as non-refundable, the item will be sent back to you and you will receive an email notification.

Depending on your bank's policy, you may expect to wait up to 10-days for a refund to show in your bank.

Undergarments are not eligible for return, this includes all boxers, vests and socks.

Any items which are faulty or incorrect when received will not be charged the £4.00 return fee for the label. All faulty or incorrect returns must be stated as such on the returns centre in order to receive a free return label.

Most of our products are designed to fit true to size, but you can find size guides for each product on the product page for more accurate sizing information.

If an item is an oversized fit, we would advise to stick with your usual sizing so the item fits true to design, although you may wish to size down to suit your preference.

Please contact our customer service team here if you need any advice or assistance regarding sizing.

You can sign up to our mailing list here to receive exclusive access to our new collections and receive notifications regarding drop dates.

You can find our flagship store in the Leeds Corn Exchange.

Mki Store, Unit C4, Corn Exchange, Leeds, LS1 7BR

MON - SAT / 10AM - 6PM
SUN / 10:30AM - 4:30PM

Bank holiday hours may very