Refund policy
RETURNS:
For DPD, DHL and Royal Mail 1st Class. Order on a next day delivery by 12pm on Friday
- UK AND NORTHERN IRELAND RETURNS:
Should you wish to return a product, you have 14 days from receiving your order to register a return* and a further 14 days to send. Simply visit our RETURNS CENTRE and follow the steps.
- Royal Mail QR Code returned to local post office or parcel shop £3.99
- DPD QR Code returned to local drop off £3.99
*All UK refunds are charged at a flat fee of £3.99, which will be deducted from your refund.
- EUROPEAN AND INTERNATIONAL RETURNS:
All European and International customers can return their parcel using a pre-paid DHL shipping label. Simply visit our RETURNS CENTRE and follow the steps.
Europe:
- DHL Returns Europe £12.95
United States and Canada
- DHL Returns United States and Canada £16.95
Asia
- DHL Returns Asia £34.95
Oceania
- DHL Returns Oceania £34.95
Rest of world
- DHL Returns Rest of The World £42.95
*Please note that the cost of this return will be deducted from your refund.
CUSTOMER RETURNS NOTICE:
- All items must be in the original packaging, unworn, and in a re-sellable condition (i.e. no strong scented smells).
- Please ensure your package is carefully wrapped to prevent any damage in transit. We do not take responsibility for any items damaged during transit, if a parcel arrives back in clear packaging or just the transparent product wrapper, this may be rejected and sent back.
- Once returns are received in our warehouse, we have a 48-hour policy, in which all items are reviewed and checked for any signs of wear or damage. If there are none, your refund will be processed the same day* and you will receive an email notification.
- If we find any damages and deem your order as non-refundable, a member of our customer care team will be in touch.
- Depending on your bank's policy, you may expect to wait up to 10-days for a refund to show in your bank.
- Undergarments are not eligible for return, this includes all boxers, vests and socks.
EXCHANGES
- FREE EXCHANGES (UK AND NORTHERN IRELAND ONLY):
We offer FREE EXCHANGES on any items that are unworn and in a resaleable condition. Should you wish to exchange a product, you have 14 days from receiving your order to register an exchange and a further 14 days to send. Simply visit our RETURNS CENTRE and follow the steps. Once you complete the steps, you'll receive a free exchange label to post your exchange.
- Royal Mail QR Code returned to local post office or parcel shop £0.00
- DPD QR Code returned to local drop off £0.00
EUROPEAN AND INTERNATIONAL EXCHANGES:
All European and International customers can return their parcel using a pre-paid DHL shipping label. Simply visit our RETURNS CENTRE and follow the steps.
Europe:
- Free exchanges over the value of £150
United States and Canada
- Free exchanges over the value of £150
Asia
- Free exchanges over the value of £200
Oceania
- Free exchanges over the value of £200
Rest of world
- Free exchanges over the value of £200
