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terms and conditions



PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE MKI MIYUKI ZOKU WEB STORE. THIS WEBSITE IS OWNED AND OPERATED BY MKI STORE LIMITED. MKI STORE LIMITED, UNIT C4 CORN EXCHANGE, CALL LANE, LEEDS, LS1 7BR. TEL: 01132468917. VAT REG NO.: 162704324 COMPANY NO.: 08283526


BUYING PRODUCTS ON OUR WEBSITE

BY PLACING AN ORDER ON THE MKI MIYUKI ZOKU WEB STORE YOU ACKNOWLEDGE TO HAVE READ AND AGREED TO THESE TERMS AND CONDITIONS. IF YOU ARE UNHAPPY WITH ANY ASPECT OF THESE, YOU SHOULD CONTACT US AT INFO@MKISTORE.COM BEFORE PLACING YOUR ORDER. WE MUST RECEIVE PAYMENT IN FULL FOR THE PRICE OF THE GOODS AND SHIPPING BEFORE YOUR ORDER CAN BE ACCEPTED. ONCE PAYMENT HAS BEEN RECEIVED BY US, WE WILL CONFIRM THE ACCEPTANCE OF YOUR ORDER BY WAY OF AN EMAIL, SENT TO THE EMAIL ADDRESS YOU PROVIDE IN YOUR ORDER FORM. OUR ACCEPTANCE OF YOUR ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTRACT BETWEEN US. ALL CONTRACTS ARE CONCLUDED IN ENGLISH.


PAYING FOR PRODUCTS

PAYPAL IS OUR CHOSEN METHOD OF PAYMENT FOR THE MKI MIYUKI ZOKU WEB STORE. WE USE PAYPAL AS IT IS AN EASY, FAST AND SECURE SERVICE FOR TRANSFERRING MONEY AND PAYING FOR GOODS. PAYMENT CAN BE MADE WITHOUT HAVING TO SIGN UP, BY WAY OF THE “GUEST CHECKOUT” AND PAYPAL WILL ACCEPT ALL MAJOR CREDIT CARDS. NO DETAILS ENTERED AT THE ORDERING STAGE WILL BE PASSED ONTO ANY THIRD PARTIES. THEY ARE ONLY USED TO PROCESS THE ORDERS AND FOR ANY COMMUNICATION REGARDING YOUR ORDER.


SHIPPING

MKI MIYUKI ZOKU SHIPS ALL ORDERS VIA DPD. ALL ORDERS ARE TRACKED AND INSURED. ALL CHARGES ARE SET ON A FLAT RATE BASIS.


UK SHIPPING

ALL ORDERS ARE SENT VIA DPD NEXT DAY. ORDERS WILL REQUIRE A SIGNATURE ON RECEIPT. ALL ORDERS SENT WITHIN THE UK ARE BASED ON A FLAT RATE OF £4.95. PLEASE NOTE, ONLY ORDERS PLACED BEFORE 14:00 WILL BE PUT ON DPD'S NEXT DAY DELIVERY SERVICE. PLEASE ALSO NOTE THIS IS NOT 100% GUARENTEED, AND COULD BE SUBJECT TO UNFORSEEN CIRCUMSTANCES.


INTERNATIONAL SHIPPING

ALL ORDERS ARE SENT VIA DPD AIR CLASSIC. ORDERS WILL REQUIRE A SIGNATURE ON RECEIPT. ALL ORDERS SENT WITHIN EUROPE ARE BASED ON A FLAT RATE OF £10.95. THE ESTIMATED DELIVERY TIME IS 2-4 WORKING DAYS.
ALL ORDERS SENT TO THE REST OF THE WORLD ARE BASED ON A FLAT RATE OF £19.95. THE ESTIMATED DELIVERY TIME IS 3-8 WORKING DAYS. PLEASE NOTE THAT THE ESTIMATED DELIVERY TIMES ARE PROVIDED BY DPD. THEY DO NOT TAKE INTO ACCOUNT ANY EXTERNAL INFLUENCES THAT MAY AFFECT THE PROCESS. ORDERS PLACED AFTER 14:00 ON FRIDAYS, OVER WEEKENDS AND DURING PUBLIC HOLIDAYS WILL NOT BE COLLECTED BY DPD UNTIL THE NEXT WORKING DAY.


AVAILABILITY

ALL ITEMS ARE SUBJECT TO AVAILABILITY. WE WILL INFORM YOU AS SOON AS POSSIBLE SHOULD YOU ORDER AN ITEM WHICH IS UNAVAILABLE. YOU WILL THEN HAVE THE OPTION TO RECEIVE A FULL REFUND OR TO EXCHANGE YOUR ITEM(S) FOR AN ALTERNATIVE.


MAKING CHANGES TO ORDERS

PLEASE NOTE, DUE TO THE SPEED AT WHICH OUR WAREHOUSE ADMIN TEAMWORK, WE CAN MAKE NO GUARANTEES TO CHANGE ORDERS PRIOR TO SHIPPING. IF YOU WISH TO MAKE A CHANGE TO YOUR ORDER, YOU SHOULD CALL OR EMAIL US AT THE EARLIEST OPPORTUNITY. IF AN ORDER HAS BEEN BOOKED IN AND COLLECTED BY DPD, OUR WAREHOUSE ADMIN TEAM CANNOT CANCEL OR AMEND IT. ONCE YOU HAVE RECEIVED YOUR ITEM, YOU CAN THEN RETURN IT FOLLOWING OUR RETURNS GUIDELINES.


RETURNS AND EXCHANGE POLICY

SHOULD YOU WISH TO MAKE A RETURN, PLEASE SEND YOUR ITEM(S) BACK TO THE RETURNS ADDRESS WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND. ALL ITEMS RETURNED MUST BE UNWORN AND IN A PERFECT, RE-SELLABLE CONDITION IN ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND. WE DO NOT OFFER FREE RETURNS LABLES. ALL COSTS OF RETURNING YOUR ITEM(S) ARE YOUR RESPONSIBILITY TO PAY. WE RECOMMEND INSURING YOUR PARCEL TO THE FULL VALUE OF THE CONTENTS AND OPTING FOR A SERVICE WHICH PROVIDES YOU WITH FULL TRACKING AND A SIGNATURE ON DELIVERY. PLEASE ENSURE YOUR ITEM(S) ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE ARE NOT RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR PREMISES. YOUR ORIGINAL POSTAGE CHARGE WILL NOT BE REFUNDED BY US WHEN YOU ARE MAKING A RETURN AS THIS COVERS THE COST OF SHIPPING YOUR ORDER. PLEASE SEND YOUR ITEM(S) FOR RETURN, OR EXCHANGE, TO: MKI MIYUKI ZOKU, RETURNS, THE FOCUS CENTRE, INGLEBY ROAD, BRADFORD, BD7 2AT, UK.


EXCHANGES

SHOULD YOU WISH TO EXCHANGE YOUR ITEM(S) PLEASE COMPLETE THE RETURNS FORM SENT WITH YOUR ORDER. IF YOU DO NOT HAVE ONE, PLEASE DOWNLOAD THIS HERE. ONCE COMPLETED, PLEASE SEND THIS TO THE RETURNS ADDRESS PROVIDED. EXCHANGES WILL BE SHIPPED ON THE DAY WE RECEIVE YOUR ITEM(S), AND YOU WILL RECEIVE NEW TRACKING DETAILS FROM DPD AT THIS STAGE. IF WE DO NOT HAVE STOCK OF THE ITEM(S) YOU HAVE REQUESTED IN EXCHANGE, YOU WILL BE CONTACTED VIA PHONE/EMAIL TO ASK IF YOU WOULD LIKE TO CHOOSE AN ALTERNATIVE OR RECEIVE A REFUND.


RETURNS

SHOULD YOU WISH TO RETURN YOUR ITEM(S) PLEASE COMPLETE THE RETURNS FORM SENT WITH YOUR ORDER. IF YOU DO NOT HAVE ONE, PLEASE DOWNLOAD THIS HERE. ONCE COMPLETED, PLEASE SEND THIS TO THE RETURNS ADDRESS PROVIDED. REFUNDS WILL BE PROCESSED ON THE DAY WE RECEIVE YOUR ITEM(S) AND CAN TAKE APPROXIMATELY 10 WORKING DAYS TO CLEAR INTO YOUR BANK ACCOUNT.


RETURNS AND EXCHANGE POLICY FOR CUSTOM, MADE TO ORDER PRODUCTS

OUR CUSTOM, MADE TO ORDER PRODUCTS ARE BASED ON FINAL SALE AN ARE NOT ELIGIBLE FOR A RETURN OR EXCHANGE. THE PRODUCT CAN ONLY BE RETURNED IF FAULTY, THROUGH A GENUINE MANUFACTURING FAULT OR IF THE CUSTOM ORDER HAS NOT BEEN MADE TO THE CONFIRMED SPECIFICATION. IF THIS IS THE CASE THEN WE REVERT BACK TO OUR USUAL RETUNS POLICY.


RECEIVED A FAULTY OR INCORRECT ITEM?

WE ARE EXTREMELY SORRY IF YOU HAVE RECEIVED A FAULTY OR INCORRECT ITEM. IF THIS IS THE CASE, PLEASE EXPLAIN THE ISSUE IN THE ‘REASON FOR RETURN’ SECTION OF THE RETURNS FORM THAT CAME WITH YOUR ORDER. IF YOU DO NOT HAVE ONE, PLEASE DOWNLOAD THIS HERE. WE WILL EXCHANGE/REFUND YOUR ITEM(S) AS SOON AS WE RECEIVE YOUR RETURN, AND REFUND YOUR INITIAL POSTAGE CHARGE, PLUS AN ADDITIONAL POSTAGE CHARGE, TO COVER THE COST OF SHIPPING YOUR RETURN BACK TO US.


V.A.T.

ALL PRODUCT PRICES INCLUDE VAT, AND THE FINAL PRICE PAID BY THE CUSTOMER INCLUDES VAT AND DELIVERY COSTS. ALL OTHER COSTS INCURRED ARE YOUR RESPONSIBILITY. THIS MAY INCLUDE IMPORT AND EXPORT CHARGES OR LOCAL TAXES.

CUSTOMS & IMPORT CHARGES OUTSIDE THE UK

DUE TO NEW REGULATIONS IN UK AND EUROPEAN LAW, CUSTOMS AND IMPORT CHARGES MAY NOW BE APPLICABLE TO ALL PARCELS DELIVERED OUTSIDE OF THE UK. THESE CHARGES MUST BE PAID BY THE RECIPIENT ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. UNFORTUNATELY, THESE CIRCUMSTANCES ARE COMPLETELY OUT OF OUR CONTROL, AND WE HAVE NO INFLUENCE ON HOW MUCH THE CHARGES MAY BE. CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY. YOU CAN CONTACT YOUR LOCAL CUSTOMS OFFICE; BEFORE YOU PURCHASE; TO GET AN IDEA OF HOW MUCH THE CHARGES MAY BE SO YOU KNOW WHAT TO EXPECT.

THE CUSTOMER TAKES FULL LIABILITY FOR ANY PARCELS RETURNED TO US DUE TO UNPAID CUSTOMS CHARGES. POSTAL CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES AND HANDING FEES WILL ALL BE DEDUCTIBLE FROM ANY REFUND DUE.


PRODUCT DESCRIPTIONS

ALL PRODUCT DESCRIPTIONS HAVE BEEN MADE AS ACCURATE AS POSSIBLE. WE DO UNDERSTAND THAT SOME VARIANCES MAY OCCUR IN COLOUR AND TEXTURE. IF YOU HAVE ANY QUERIES AT ALL REGARDING A PRODUCT OR YOU SIMPLY REQUIRE FURTHER INFORMATION THEN PLEASE CONTACT INFO@MKISTORE.COM. WE WILL ENDEAVOUR TO REPLY TO YOU AS SOON AS POSSIBLE. WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ANY VARIATION IN COLOUR CAUSED BY THE BROWSER APP/SOFTWARE OR COMPUTER SYSTEM USED BY YOU. PLEASE ALSO NOTE THAT PRODUCT MEASUREMENTS AND DIMENSIONS ARE APPROXIMATE.

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