TERMS AND CONDITIONS



ORDERS:

Paypal is our chosen method of payment for the webstore. It is a simple, quick and easy way of transferring money and paying for goods. You do not have to be a registered user of paypal to make a transaction. Payment can be made without having to sign up and Paypal will accept all major credit cards.

None of the details entered at the ordering stage will be used by any third parties. They are only used to process the orders.


SHIPPING:

MKI ship goods via Royal Mail Signed For, and Royal Mail Airsure services provided for the UK, Europe and the Rest of the World. All orders are traceable and insured. All charges are set on a flat rate basis.


UK Shipping:

All items are sent via Royal Mail 1st Class Signed for Recorded Post. Orders sent via this method will require a signature on receipt. All orders sent within the UK are based on a flat rate of 3.95. The estimated delivery time is 2-4 working days. Please note, all deliveries will be put on a Royal Mail Next Day Delivery wherever possible.


INTERNATIONAL Shipping:

All items are sent via Royal Mail Airsure, and are for packages up to 2kg. Orders sent via this method will require a signature on receipt. All orders sent within the EU are based on a flat rate of 10.50. The estimated delivery time is 2-4 working days. All orders sent to the REST OF THE WORLD are based on a flat rate of 20. The estimated delivery time is 3-8 working days.

Please note that the estimated delivery times are estimations based on prior deliveries made by MKI. They do not take into account any external influences that may affect the process.


Returns and Exchanges:

If you are at all unhappy with your purchases, they can be returned or exchanged all providing they are in a re-sellable condition.


Exchanges:

Exchanges are all dependant upon stock availability. We will exchange items that are sent back to us within 7 days of you receiving the order. If you do wish to exchange your goods please advise us upon receipt of your purchase. Please e-mail info@mkistore.com clearly explaining your reasons for exchange. All costs of returning the goods are your responsibility. We highly recommend insuring the parcel to the full value of the contents inside and ensure the parcel is strongly packaged as not to damage the products. All items must be un-worn, in the original packaging and with the original tags and tickets still attached. Please also note that all postage costs incurred by the exchange are; once again; your responsibility. Your exchanged items will be posted out as soon as we have received the original item in perfect condition including the extra postage costs via Pay pal.

If we cannot find an alternative item for your exchange, we will then offer you a full refund of the product. The refund will be issued within 7 working days of us receiving the original items in the above stated conditions.


Returns:

If you simply require a refund on your order, please email info@mkistore.com outlining your full return intentions. You will have 7 days from the receipt of your goods to e-mail us and return the order back to the store. Only until the garments are received in store in un-used condition, with all original tags and tickets attached, a full refund; minus the postage; will be refunded. All postage costs for returning the products will be your responsibility. Again we highly recommend insuring the parcel to the full value of the contents inside and ensure the parcel is strongly packaged. If the items are not received within 7 days, we will revert back to our exchange policy, and you will only be allowed to exchange your product(s) for something of equal or more value.

Any items for exchange or return, not received back in the store within 14 days of your receipt, will be exempt from any exchange or return, and will simply be returned back to you.

Please note we are unable to offer refunds on sale items unless considered faulty. We will only exchange items for the exact same match.


Returns address:

MKI, Unit C4, Corn Exchange, Call Lane, Leeds, LS1 7BR.


V.A.T:

All product prices include VAT, and the final price paid by the customer includes VAT and delivery costs. All other costs incurred are your responsibility. This may include import and export charges or local taxes.


Stock Control:

Products here at MKI tend to be in limited stocking levels. The reason behind this is to keep the store fresh with new product on constant rotation. This may mean that sometimes on very rare occasions, items may be out of stock at the time of purchase. Your options will be to have a full refund of the order or to be charged for the order and have the product(s) delivered to you when they are back in stock. You will be called by a team member if such events occur and we will discuss your options at this stage. Please note that we monitor all stocking levels as regular as possible and our web store is kept up-to-date daily to prevent mishaps like this occurring.


Product Descriptions:

All product descriptions have been made as accurate as possible. We do understand that some variances may occur in colour and texture. If you have any queries at all regarding a product or you simply require further information then please contact info@mkistore.com. We will endeavour to reply to you as soon as possible. Please also note that product measurements and dimensions are approximate.


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